Got Questions? We've Got Answers

Ready-to-ship orders are processed and dispatched within 2–4 business days. Made-to-order blankets require 2–4 weeks production time. Once shipped, domestic orders generally arrive within 5–8 business days.

Yes! We ship to many countries worldwide. International shipping rates are calculated at checkout. Customers are responsible for any import duties or customs fees.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also log into your account to view live order status and tracking updates.

Yes , we offer free standard shipping on qualifying domestic orders. The current threshold is displayed at checkout. Keep an eye on our promotions for special free-shipping events!

We accept returns on non-personalized, ready-to-ship items within 14 days of delivery, unused and in original condition. Personalized and made-to-order items are final sale unless they arrive damaged or defective.

Size exchanges are possible on eligible non-personalized items subject to availability. Please reach out within 14 days of receiving your order and we'll do our best to accommodate.

Made-to-order blankets typically take 2–4 weeks to produce, plus shipping time. During peak seasons turnaround may extend to 4–6 weeks. Current estimates are displayed on each product page.

Minky is a plush, ultra-soft polyester fabric known for its incredibly smooth, velvety texture. It's prized for exceptional softness, warmth, and durability , perfect for luxury blankets. Visit our Minky Buying Guide to learn more.

Minky is generally considered hypoallergenic as it doesn't contain natural fibers that commonly trigger allergies. It's resistant to dust mites and mold when properly cared for. If you have specific sensitivities, we recommend consulting your physician.

• Machine wash on gentle/delicate cycle in cold water
• Use mild, fragrance-free detergent , avoid bleach and fabric softeners
• Tumble dry on low heat or air dry flat
• Do not iron directly on the Minky surface
• Wash separately for the first few washes

Yes , every blanket is handmade by our skilled Texas-based seamstresses. Each piece is cut, sewn, and embroidered with meticulous care. We source only the highest-quality Minky materials. No mass production — every piece is made for you.

Log into your account at account.thehandmadeheifer.com/orders to see real-time status for every order, from production through to live tracking. You'll also receive automated email updates at each stage.

Modifications and cancellations are possible within 24 hours of placing your order. Please email us immediately with your order number. Once production has started, we cannot cancel or change made-to-order items.

We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. All transactions are processed securely.