Refund policy

Refunds are NOT given.  If you receive an item that is an error, defected or flawed please contact customer service at info@thehandmadeheifer.com and provide a description of the issue along with photos.  We will provide a pre-paid shipping label for your return. Item must be returned within 7 days of receiving it. Upon inspection, we will have a replacement put into production and shipped to you.  

Returns must be received in original condition and unused.  If item has been exposed to smoke of any sort, perfumes, detergents, animals and smells then return will not be accepted. 

 ITEMS THAT HAVE BEEN WASHED WILL NOT BE ELIGIBLE FOR RETURN.

Custom orders are NOT ELIGIBLE for returns unless there is a defect or error due made by The Handmade Heifer. 

Website purchases CANNOT be canceled after placed. Production times and estimated arrival are clearly noted on site in multiple locations.

We will not accept returns, exchanges or refunds due to color.  To prevent ordering or purchasing the wrong color, we suggest viewing the product on multiple devices. Color variances can occur on different devices, and we do not consider color to be a defect. 

WE WILL NO LONGER REPAIR ITEMS

Your satisfaction is important and if your item shows noticeable defects such as seams coming apart, holes, loose threads within 30 days of purchase we will repair the item.  After 30 days of use, we will be unable to make repairs. 

Once your Live Sale purchase has shipped, it is no longer our responsibility, and any claims or concerns will need to be directed to USPS or UPS.

For full shipping details, including Live Sale shipping timelines, please visit our Shipping and Returns page.