Refund Policy
Refunds are NOT given.
Returns must be received in original condition and unused. If an item has been exposed to smoke of any sort, perfumes, detergents, animals, or smells, the return will not be accepted.
Custom orders are NOT ELIGIBLE for returns unless there is a defect or error made by The Handmade Heifer.
If you receive an item that is an error, defective, or flawed, please contact customer service at info@thehandmadeheifer.com and provide a description of the issue along with photos.
We will provide a pre-paid shipping label for your return. The item must be returned within 7 days of receiving it. Upon inspection, we will have a replacement put into production and shipped to you.
We will not accept returns, exchanges, or refunds due to color.
To prevent ordering or purchasing the wrong color, we suggest viewing the product on multiple devices. Color variances can occur on different devices, and we do not consider color to be a defect.
Website purchases CANNOT be canceled after placed.
Production times and estimated arrival are clearly noted on site in multiple locations.
Your satisfaction is important. If your item shows noticeable defects such as seams coming apart, holes, or loose threads within 30 days of purchase, we will repair the item.
After 30 days of use, we will be unable to make repairs.
Live Sale purchases ship within 2 to 5 business days.
Once your item has shipped, it is no longer our responsibility. Any claims or concerns will need to be directed to USPS or UPS.